Shipping & Returns
Effortlessly Yours: Fast Shipping, Simple Returns.
Common purchase queries answered
Orders and Shipping
Once you’ve placed your order, the arrival time can vary based on your location and the specific items you’ve purchased. Your order will be processed within 3-4 and delivery within the 10 workings days (Excluding Saturday and Sunday), but please check the shipping tracking for the most accurate estimate.
Setting up an account with us is easy! Just visit our website, click on “Create an Account” at the checkout page or in the customer login area, and fill in your details. An account will help you track your orders, check out faster, and keep an eye on your order history.
To change your shipping address, you can update your details in your account settings before your order is dispatched. If your order is already on its way, it’s best to contact our customer support directly to see if a change is possible.
After placing your order, you can track its status by logging into your account and visiting the order history section. You’ll also receive a tracking link in your shipping confirmation email.
You can track your shipment via: https://www.replayjeans.co.za/shipment_tracking/
If you order multiple items, we aim to consolidate your purchases into a single package. However, the availability of all items at the time of shipping can affect whether items are sent together or separately.
If you need to swap an item
Returns and Exchanges
You can return any product, even if you simply change your mind, within 3 days from the date of delivery.
If your order isn’t right or arrives damaged, please contact customer support directly for a swift resolution, including returns or exchanges.
If your order arrives damaged, please contact customer support directly for a swift resolution, including returns or exchanges.
For mailing authorized returns, the exact address is not listed publicly. You will need to contact customer support or refer to the information provided with your order
Our customer support team is here to help you with any issues or questions. Contact them through our website’s support section for assistance.
You can modify or cancel your order if it hasn’t been shipped yet. This can be done through your account or by contacting customer support directly.
Please pay the admin fee within 5 working days or your request will be cancelled.
Should we experience an issue with your order, and we are unable to deliver we will be in contact with you.
This is an unfortunate event that is out of our control, and we will do our best to assist you in this matter.
RETURN POLICY
Not happy with your order? No problem, log in to your account and click the link below to log your exchange/return:
https://www.replayjeans.co.za/guest-request-form/
- Orders and shipping – Expected delivery time is entirely based on the location of the delivery address and may take up to 10 working days.
- Delivery services do not take place over weekends. It must also be noted that orders made on Thursday may delay until the next week.
- This also applies for specials offered on the website (for example: orders made on sale/Black Friday will only be processed the following week)
- Replay offers one method of delivery of goods to you, which is via courier. If your order has taken longer than 10 working days and you have not received any communication about an issue with your order, please email info@replaysa.co.za with your order number for assistance.
- Shipment tracking can be found on our website using your order number; and once your order is fulfilled a waybill number will also be provided for your convenience which will be sent via email.
- We do not offer in-store collections for online orders. In the event a store address is entered for delivery, we will contact you to change this address.
- No refunds are offered due to late delivery.
Please note there is a R150 Admin fee that needs to be paid before collecting the exchange product. If product / size is not available we will refund you the purchase price minus the R150 admin fee.
The following rules apply to Exchange/Refund:
Proof of payment/purchase;
- Item is in the original packaging, undamaged and unused, with the original labels and stickers still attached;
- For reasons of public health, some products are prohibited to be returned after use.
All refunds will be made to the original payment method, please allow 3 – 10 working days for refund to reflect.
Damage items:
Damaged Goods Return Policy
- Please inspect your order upon reception, in the unfortunate event of delivering the wrong product please contact us at info@replaysa.co.za.
- Damaged goods may be returned within a period of three (3) months from the date of purchase, provided they meet the criteria outlined below. We reserve the right to refuse returns that do not meet the specified conditions or fall outside the designated timeframe.
- Criteria for acceptance of damaged goods – The product must have incurred damage during manufacturing, or due to a defect.
- Any damage resulting from misuse, mishandling, wear and tear or improper care is not eligible for return
- Damaged goods must be accompanied by proof of purchase, such as an order number from an online purchase or receipt
- To initiate a return for damaged goods, please email our customer service team info@replaysa.co.za within the specified timeframe provided with the order number, images of the damage/defect and a description of the issue occurred to validate the claim.
- Our team will assess the damage and may request additional information where necessary. Please note this can take up to 7 working days.
- All feedback will be provided where instructions for the return shipment or arrange of collection; or the deny of the claim will be communicated.